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Terms & Conditions

Limited Warranty

The ASW Warranty on guitar loudspeaker products remains in effect for one year from the date of the first consumer purchase.

Who is protected by This Warranty?

Your ASW Warranty protects the original owner and all subsequent owners so long as the original bill of sale is presented whenever warranty service is required or ownership and purchase date can be confirmed by our records.

What is Covered by the ASW Warranty?

Except as specified below, your ASW Warranty covers all defects in material and workmanship. The following are not covered: Damage caused by accident, misuse, abuse, product modification or neglect, or repairs made by someone other than ASW. Misuse or abuse includes using speaker for purpose other than electric guitar or exceeding rated power handling.

Who Pays for What?

ASW will pay for shipping and repair so long as you ship the product back in the original carton using the Return Shipping Label included in the initial shipment. Please be sure to save the original cartons because a charge will be made if replacement cartons are requested. If ASW determines the repair is not covered under This Warranty, owner will be charged the standard repair rate plus shipping.

Who Decides if it is Covered?

With nearly twenty-five years as the JBL service center in “The Live Music Capital of the World,” rest assured Austin Speaker Service has seen just about everything. The capability to diagnose modes of loudspeaker failure is crucial to providing adequate and professional service to clients. Often loudspeaker damage may be caused by larger systemic problems (misuse or abuse) or equipment malfunctions outside of the loudspeaker. If ASW determines this to be the case, though ASW will not warranty the repair, they take the time to try and help you identify the problem to prevent it from happening again.

How to Obtain Warranty Service

Contact:

Service@austinspeakerworks.com

Or

Austin Speaker Service
1-512-452-2202

Ship to:

Austin Speaker Service
9038 N. IH 35
Suite C
Austin, TX 78753

Contact:

Service@austinspeakerworks.com

Or

Austin Speaker Service
1-512-452-2202

Using original packaging and the Return Shipping Label if you still have it, ship to:

Austin Speaker Service
9038 N. IH 35
Suite C
Austin, TX 78753

(ASW is not responsible for damages occurring during shipment.)

Customer Satisfaction Guarantee

At Austin Speaker Works our goal is to make you sound great. We know that if your not happy with your tone, you won’t play your best. Also, we know that since we are such a new company, you do not have the opportunity to go and hear our product. So, in the spirit of growing a large satisfied customer base, for a limited time, we are offering a two week trial period wherein, if you are not satisfied with your speakers you may return them paying a 15% restocking fee.

Simply use the Return Shipping Label included with your order and return the undamaged product. The 15% fee is to cover return shipping cost, restocking and order processing.

This is also to allow you the opportunity audition different models if you are undecided on what to choose.